Where you do source your materials?
Over many years, Ellen has built a palette of stones – white sapphires, red rubies, Peruvian opals, rose cut diamonds, and more – that she hand selects from the international gem market to produce each hand-crafted one-of-a-kind piece.
What’s the best way to care for Ellen Celli Jewelry?
Made to wear and meant to be shown off, Ellen Celli Jewelry requires no special work from you to keep it beautiful. The high quality material used in crafting Ellen Celli pieces is built to withstand the test of time and cocktail parties. We recommend storing your jewelry in the box, pouch or packaging you received it in, to shield it from harm.
What if a piece breaks or I notice an imperfection?
Ellen Celli Jewelry is not only one of a kind, but also built to last. Ellen takes quality very seriously. Though imperfections are often the draw of her pieces, Ellen will do her best to address any issues of broken or damaged jewelry.
Do you take requests? Ring sizes, chain lengths, cuts of stones?
Ellen is masterful in helping customers choose pieces that both complement them and take them out of their comfort zone to experience fine jewelry they hadn’t considered before. But the way you may picture your perfect piece is often not the way it turns out. While Ellen is happy to make adjustments such as chain lengths, one of her more common requests is to take two pieces a customer loves and find a way to combine them, to create a new item wholly her own.
What if I love a piece that’s no longer available?
The Ellen Celli Jewelry line is always growing and developing. With each piece that is sold, another brilliant design takes its place. Letting Ellen know what pieces delighted you the most is the first step to finding a new piece that fits you just right.
How do I use my coupon code?
Simply enter the coupon code into the blank during the checkout stage. If you need assistance, you can contact Ellen.
Is this the entire Ellen Celli Jewelry collection? How can I see other pieces?
The Ellen Celli Collection is extensive, as each piece is uniquely its own. Though the selection displayed on the site is vast, it merely represents the possibilities in the Ellen Celli Jewelry line. To see it all and experience the collection for yourself, host a private Ellen Celli Jewelry shopping event in your home for your friends and family. Click here to find out how!
How long will it take for my jewelry to arrive?
If you’ve chosen a piece directly from the site, you’ll receive your jewelry within a week. Handcrafted pieces take a little longer, so if you’re waiting for your perfect piece to be made, Ellen will keep you updated on the progress. Trust us, it’s worth the wait!
What if the piece if damaged during shipping?
Ellen Celli Jewelry takes the utmost care in packaging our jewelry to ensure a safe trip to your door. But if something has gone awry, contact Ellen immediately and we’ll find a way to fix the issue.
What if I’m dissatisfied with my purchase?
Ellen Celli Jewelry is made to be treasured, but if for any reason you feel you’ve made the wrong selection, you may return your purchase within 30 days for a “store” credit.
Though all sales are final, within 30 days from date of your receipt we’ll exchange your Ellen Celli Jewelry if unworn, in original packaging, and in perfect condition, for Ellen Celli Jewelry “store” credit. This can be used on EllenCelliJewelry.com for new purchases. Store credit may also be applied toward any custom work, provided we agree to undertake such work in response to any particular request. Please do not hesitate to contact us with any questions about credit or returns.
We are also very happy to speak with you about sizing adjustments for any purchase.
Can I purchase an Ellen Celli Jewelry gift card?
Yes, we would be delighted to assist you. Please contact Ellen via email.
Most jewelry will ship within a few days unless it needs to be customized or sized. All orders are shipped and insured through FedEX. There is a standard $20 shipping fee for all purchases, but shipping is waived for any orders of $750 or more. Thanks for shopping!
Ellen Celli Jewelry accepts the following payment:
- American Express
Sales tax is only applied to purchases made within the State of New York. Tax charges will appear automatically during your checkout.
Repair services for damaged and worn jewelry are provided upon request. Please e-mail Ellen. When shipping an item for return, please package securely and be sure to include your return address, e-mail address, phone number, and a detailed description of the repairs to be made. When we receive the return, we will contact you with an estimate of cost and time needed to get your piece back to you as soon as possible.